There are many active listening tutorials and diagrams available for free. Here are a few:
PSU Learing tutorial: Designed for group sessions, this includes quizzes, ways to provide feedback, key words, a summary, and an assessment module. Would be great for training a tutor trainer.
Poor vs Good listening skills: Geared for tutors and tutor training, unfortunately can't access the rest of the training content.
Active Listening guide by Adelaide University: this looks like it was made to be printed off, so could be used for either online or face-to-face classes.
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